+ Adherence features

+ Adherence provides information about all employee activities for monitoring adherence, capturing time records, and managing exceptions. By sharing data with + On WFM; + Adherence helps managers improve forecasting & scheduling, employee performance management, and payroll accuracy via time & attendance systems.

Agent activity tracking

using real-time data from Contact central

MyTime

detailed schedule view for agents

Management QuickView

an up-to-the minute snapshot showing:

• Scheduled activity
• Time out of adherence
• Actual activity being worked
• Time in activity

Management executive summary

• Total number of agents working
• Number out of adherence
• Breakdown of adherence

Adherence exception management

Data export to time management and payroll applications

Comprehensive management reports

• Adherence summary
• Adherence exceptions
• Adherence minutes
• Activity cost and roll-up
• Daily activity summary
• Detailed time record
• Activity summary by agent and team

For further information or to speak to a member of our team please click here