Manage your multi-site, multi-media call centre with ease from anywhere.
Being able to administer and manage your call centre environment easily and effectively will provide greater operational flexibility. Central to this is the ability to add or remove agents, change routing strategies and implement IVR scripts quickly in response to customer or operational demand. Imagine being able to understand and administer the make up and routing of all your distributed call centres from a single console – or simply delegate responsibility to the key regions of your business.
The complexity and programming required by many multi-site, multi-media call centre solutions often makes changes difficult and subsequently can have a negative effect on business performance.
Contact Central + Administrator offers a different, more manageable approach. It provides a central point of access to the administrator of the call centre, allowing managers to define multimedia routing strategies and IVR queues without the need for programming scripts. As such, your call centre managers can easily respond, in real-time, to changing volumes in customer contact by quickly modifying routing strategies in a point and click interface.
New to Contact Central 4.5 is the ability to delegate administrator rights to individual businesses or remote sites via hierarchical control.
Key Benefits
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Common user interface
- No double entry
- Multi Site Administration
For further information or to speak to a member of our team please click here
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