+ Administrator features

+ Administrator provides access to the Contact Central platform to perform the following functions and features:

• Add and delegate sites or business units (New)
• Add and delete users
• Administer user passwords
• Instant agent activation (New)
• Create or modify a routing strategy
• Create new IVR flows & messages
• Out of ours messaging (New)
• Create emergency routing strategies

For further information or to speak to a member of our team please click here