Contact Central OnDemand

 
   
         

Customer care

Site map

Contact us

         
BT.com
   
   
 
BT Contact Central - the call centre and CRM solution About us Products Media Centre
 
 
 

You are here: Products > OnPremise > + OnPacks > + Analytics > Features

 
 
 

Benefits

Features

 
 
 
 

+ Analytics features

Analytics_v4-5 Server

Provides powerful business intelligence and Analytics_v4-5 capabilities against even the largest data stores and insight from data sources beyond the data warehouse.

Intelligence Dashboards

Provide any knowledge worker with intuitive, interactive access to information that is actionable and dynamically personalized based on the individual’s role and identity.

Ad Hoc Reporting

Allows users to easily create charts, pivot tables, reports, and visually appealing dashboards—all of which are fully interactive and drillable and can be saved, shared, modified, formatted, or embedded in the user’s personalized Intelligence Dashboard.

Time- and event-based information intelligence

Create intelligent agents that can “watch” for very complex conditions across enterprise data sources, and upon satisfying those conditions, proactively alert users via the device of their choice.

Data Mining Engine

Supports high-performance data mining model execution in a server environment, both for batch and real time.

Intelligent Interaction Manager

Enables organisations to embed customer and business intelligence directly in operational systems so it can be accessed in real time at the “point of touch” with a customer.

Pre Build Dashboards

A range of pre-built dashboards that cover the following areas:-

  • Exectutive Analytics_v4-5
  • Incentive Compensation Analytics_v4-5
  • Marketing Analytics_v4-5
  • Order Analytics_v4-5
  • Partner Manager Analytics_v4-5
  • Partner Portal Analytics_v4-5
  • Product & Pricing Analytics_v4-5
  • Sales Analytics_v4-5
  • Service Analytics_v4-5
  • Workforce Analytics_v4-5

For further information or to speak to a member of our team please click here

 
 

View the brochure

 
 
 
Contact BT About BT Privacy policy