+ BPR benefits

Focus on your Business Processes

By focusing on your processes, + BPR ensures the CRM application supports your business needs, rather then being technology led. The approach and methodology aims to drive out efficiencies for your business processes and make them consistent across all channels.

Integrate CRM technology with business processes

+ BPR provides a direct and vital link between the CRM technology and your Business Processes, offering a packaged technology solution that is tightly integrated with BT Global Service's proven Business Process Re-engineering Methodology.

Reduce time and effort on new process take-on

+ BPR provides a standard approach within your BPR workshops and enables the output of the BPR workshop to be fed directly into the CRM application. This not only saves time within the BPR workshop by focusing everyone's efforts, but also allows a process to be implemented on the CRM application in a matter of hours as opposed to days/weeks.

Simplify in-life process support

By taking a data driven approach + BPR allows in-life changes to be managed within the CRM application by manipulating data. This allows in-life processes to be amended and refined without the need for downtime on the system, so reducing the cost of ownership.

Improve agent productivity

+ BPR allows call centres to significantly reduce operational costs and improve productivity by enabling agents to handle blended service, support, and sales interactions seamlessly across a multitude of channels. In effect, + BPR empowers customer advisors to become complete customer contact managers that support a range of products and services and provide solutions that consistently meet all customer needs.

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