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+ BPR features
Process Management
- Direct link between the CRM Application and the BPR Process Maps
- Standard Process Templates that map to standard 'Building Blocks' of functionality
- Data Driven Solution - Data is functionality
- Pre-integrated Siebel Workflow
- SLA monitoring
- Escalation Management
- Automated enquiry processing, task generation and assignment.
- Enquiry tracking to resolution including feedback loops.
- Ability to deliver the same processes via phone, face-to-face, email and web
- Businesses can define their own processes without the need for external consultants
Service Consistency
- Interaction Management
- Enquiry Management
- Address Management
- Asset Management
- Activity Management
- Service Orders
- Contract Management
- Quality & Change Requests
Knowledge Management
- Problem Resolution & Solution Management
- Service Encyclopaedia
- Consolidated Search Management
- Advanced Search
For further information or to speak to a member of our team please click here
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