+ CRM provides a fast, effective and de-risked way of adding customer management to your call centre helping you to better mange customer interactions, improve customer service and drive profitability
Today’s customers are demanding faster, more personalised service over the communications channel of their choice. As a critical touch point for customer interactions the aim of the call centre has to be to develop a deeper understanding of customers, in order to enhance customer satisfaction, reduce churn, and maximise revenue and profitability.
Contact Central + CRM, provides you with market leading customer management technology. By adding + CRM to your call centre you can manage, synchronise, and coordinate customer interactions across all channels from a single, unified desktop, ensuring you have the information required to deliver world-class service and generate additional sales.
With + CRM, whether an agent is addressing a customer inquiry via email, voice, or fax, multimedia screen pops automatically present customer service advisors with rich customer profile information. This enables the agent to quickly establish rapport with the customer, anticipate the customer ’s needs, and reduce the time required to address the customer ’s inquiry. With these capabilities, your organisation can lower the total cost per contact and significantly increase customer satisfaction.
As a fully integrated Origin + OnPack, + CRM provides a low risk and flexible way of deploying customer management across your call centre which yields focused results fast.
Key Benefits
- Improve agent productivity
- Know your customer
- Move from cost centre to profit centre
Key Features
- Service Effectiveness
- Knowing the Customer
- Knowledge Management
- Improving Productivity
- Reporting
- Telesales
For further information or to speak to a member of our team please click here
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