+ CRM features

Service Effectiveness

• Service request Management
• Asset Management
• Activity Management
• Automated Transaction Auditing
• Return Merchandise Authorisations and Service Orders
• Contract Management
• Quality & Change Requests

Knowing the Customer

• Account Management
• Contact Management
• Household Management
• Customer Dashboard

Knowledge Management

• Problem Resolution & Solution Management
• Service Encyclopaedia
• Consolidated Search Management
• Advanced Search

Improving Productivity

• Calendar
• Integration with Microsoft Office
• Message Broadcasting

Reporting

• Real time charting & reporting

Telesales

• Opportunity & Pipeline Management
• Campaign Management
• Territory Management
• Order Entry
• Forecasting
• Sales Methodology Support
• Proposal Generation
• Presentation generation
• Quotas & Incentive Compensation
• Expense Reporting

For further information or to speak to a member of our team please click here