Customer care

BT Contact Central offers a full 24x7 helpdesk service to its customers complimented by additional service and support capability via the BT channel. We provide support services to all our customers in the UK, mainland Europe, United States, and the Asia Pacific region.

As part of the Origin product launch the support capability has been reviewed and enhanced to provide more comprehensive customer reporting and SLA definitions. Key aspects of the support capability include:

• Incident reporting and management with target SLAs
• “eServices”- web based tool enabling visibility of progress for all logged Incidents
• Enhanced Change Control process
• Customer Platform Housekeeping Guide
• Monthly SLA performance reporting
• Optional Preventative Maintenance Service

WHAT’S COMING UP…

July 2006 will see the introduction of Problem Management which will allow better focus on the underlying root cause of multiple associated incidents.

For more information on service and support, please contact the BT Contact Central Helpdesk on: