+ Disaster Recovery provides a load balanced multi-site infrastructure that continues to operate in the event of a complete building failure. Calls and other media types can be load
balanced across the sites and rerouted to the available sites in the event of a disaster. Advisors can connect to the operating sites to remain active.
As your business becomes ever more reliant on customer communications and information systems
there is a real need to understand the business impact of a failure. Particular customer service
levels, revenue generation and other critical operational needs must be sustained. This requires an
active disaster recovery plan that provides business continuity in the most demanding of
circumstances.
To keep the business running in the event of a data centre failure where the servers are located there
is a need for + Disaster Recovery.
Official corporate standards also place a real auditable responsibility for IT department’s to have a
cohesive plan for ensuring business continuity and protecting customer data.
+ Disaster Recovery contains everything that’s required to add multi-site redundancy to your call centre. It is deployed using and n+ 1 server architecture and database mirroring. In this way + Disaster Recovery protects key components of the solution such as the ACD and CRM database.
+ Disaster Recovery is modular and as simple as buying the appropriate upgrade pack for your existing Contact Central server hardware. Every bundle includes all the hardware and professional services to cover the discovery workshops, design and delivery and the solution as well as all the required hardware and software. BT can even provide the resilient IP network connection to the location.
Key Benefits
- Managed solution with geographic diversity
Key Features
- IP based solution means no need for duplication of infrastructure
- Load Balanced Server Architecture
- Database Mirroring
- Failure Plan
- 24x7 Support
For further information or to speak to a member of our team please click here
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