+ Disaster Recovery benefits

Managed solution with geographic diversity

By replicating the call centre and data and ensuring there is a management plan for the transition to an alternative location + Disaster Recovery allows a fast seamless migration of operations in the event of a serious event. + Disaster Recovery manages and hardware, software, customer data and contact routing requirements to ensure a complete solution. A load balanced model means that there is no need for an expensive redundant platform. Failure capacity needs are agreed up front to optimize the costs with the business needs. BT Contact Central manages an end to end solution including the 3rd party relationships leaving you free to manage the myriad of business issues that would arise in the event of a catastrophic failure.

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