+ Disaster Recovery features

IP based solution means no need for duplication of infrastructure

The flexibility of an all IP solution utilises the power of the wide area network without the need for needing expensive TDM voice circuits. Using IP gives resilience and flexibility and allows additional sites to be located anywhere there is a network link including 3rd party disaster recovery centres, agents can even work from home if space is an issue.

Load Balanced Server Architecture

Each site is connected to the voice network or public telephone network with multiple gateways to ensure no single points of failure. Dual connections to the Intranet or Internet allow users and customers to access the system in the event of a site failure. All software processes run at each site in an n+ 1 or fully mirrored configuration.

Database Mirroring

All customer, business and configuration data is mirrored across the sites to allow complete continuity of service.

Failure Plan

BT Contact Central experts work with your operational departments to create a plan that is followed during a major failure.

24x7 Support

BT Contact Central provides total support to get your business back up and running when it counts.

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