+ Multimedia User features

Contact Management Agent Application

• Brower based agent application
• Multimedia CTI toolbar
• Contact management
• Full contact history
• Real time reporting

Telephony Management

• Skills based routing management
• Multiple groups and agent queues
• CLI and dialled digit capture
• IVR call management
• Unique voice record created for all calls
• Voice record attached to contact record
• Make outbound calls to contacts

Email Management

• Skills based routing management
• Email response templates
• Email spell checker
• Unique record created for each email contact
• Email record attached to contact record

Fax Management

• Receive inbound faxes
• Unique record created for each fax contact
• Fax record attached to contact record
• Requires a compatible FAX gateway

For further information or to speak to a member of our team please click here