Support voice, e-mail and fax capability through a single user interface expanding customer communication options and allowing you to make the most of lower cost communication channels
In today’s world where time is precious and technology wide spread customer demand is driving multimedia communications technologies. Customers are no longer satisfied with a single means of contacting an organisation. They want the flexibility to get in touch how they want, when they want, and to experience a consistent level of service regardless of their channel of choice.
+ Multimedia User provides a fast and effective way of adding additional multi-media agent support to your call centre. Each + Multimedia User supports Voice, Email, Fax in a media blended ACD, ensuring that all incoming contacts are directed to the right part of the business first time.
Key Benefits
-
Better support for today’s customer
-
Empowered Agents
-
Competitive Advantage
Key Features
-
Contact Management Agent Application
-
Telephony Management
-
Email Management
-
Fax Management
For further information or to speak to a member of our team please click here
|
