Optimis announces BT Contact Central Workforce Management powered by Blue Pumpkin

September 2004

Optimis, a leading provider of workforce optimisation solutions today announced that it is working with BT to deploy Blue Pumpkin’s workforce management solutions under the Contact Central brand.

The relationship solidifies Optimis and Blue Pumpkin’s leading market presence as well as
enhancing BT Contact Central’s ability to offer innovative business solutions that solve a
broad range of challenges impacting employee satisfaction, customer service and
corporate profitability.

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