Contact Central Origin with + OnPacks brings simplicity and low risk option to CRM market
BT today announces the official launch of Contact Central Origin with + On Packs, its communications and CRM package for organisations looking for a total solution which can grow and evolve in response to business demands – simply and at low risk.
In the digital networked economy customers, citizens and associates want to connect with enterprises through an array of multimedia channels - from handling calls to email, SMS and the Internet – and so CRM solutions have become increasingly important. Traditionally though implementations of CRM systems have been time consuming and fraught with complications which has reduced their value and gained them a high risk label.
However, BT’s Contact Central Origin is a simple, integrated solution that can connect each member of an organisation’s front line staff to its customer base through all its channels, quickly and easily, thus significantly reducing the risks and delivering visible benefits faster.
With a standard core functionality – Contact Central Origin – the ‘out of the box’ package delivers a wealth of benefits as a result of its straightforward construction. Facilities such as skills-based routing, interactive voice response, automatic call distribution, wallboards, transaction history, agent desktop, conference calls, supervisor monitoring, reports, charts, call queuing and many more are provided as standard.
The availability of + On Packs, a range of pre-integrated additional applications, enable fundamental changes to be made to the system, scaling it up or down, as needs require. The enhancement options are also supported with professional services and structured training, maintaining the solution’s low risk promise.
All the hardware, software, networking and professional services are provided pre-integrated through BT so an organisation can be up and running in days. Distributed multi-site operations, remote working or new call centres services have never been easier to set up.
Explains Andrew Small, CEO BT Contact Central Origin: “BT Contact Central Origin provides a different approach to implementing a CRM solution which significantly reduces risk, cost and time to deliver. By combining hardware and software technology from best of breed vendors, with networking and delivery experience from BT, we have created an agile solution that meets an organisation’s dynamic needs for customer management today and in the future.
“The + OnPacks, which can be added with no additional integration, provide more powerful features as required, from reporting and analytics, to card payment, disaster recovery and workforce management solutions. This is a low risk and economic way to deliver a call centre and then let it grow without barriers.”
Peter Duffy, Head of Information Services at Ofsted, the first organisation to use BT Contact Central Origin commented: “Ofsted has chosen Origin, following a competitive tender, for its new call centre in Manchester. We felt the range of features were particularly well suited to our new customer-focused call centre. The system is being implemented in partnership with LogicaCMG and will be used from early December.”
BT Business will be running demonstrations of Contact Central Origin at Call Centre Expo at the Birmingham NEC, stand number, from September 28th to September 29th.
For more information please contact Leslie King on 020 7356 5383, e-mail: leslie.king@bt.com
Inquiries about this news release can also be made to the BT Group Newsroom on its
24-hour number: 020 7356 5369. From outside the UK, dial + 44 20 7356 5369
