Contact Central OnDemand
Automotive Edition

Execute Superior Sales and Service to Increase Customer Satisfaction

All Industry editions are now avaialble at the regular price of £50 without any premium. Call Customer Care for details.

Key Features

• Sales Management
• Dealership Management
• Outlook email
• Service Management
• Vehicle Management
• Activity and Email Management

Execute Superior Sales and Service to Increase Customer Satisfaction

BT Contact Central OnDemand Automotive Edition is the first hosted CRM solution specifically designed for the automotive industry. By combining the full functionality of Contact Central OnDemand with industry-specific features, it allows manufacturers to extend critical CRM capabilities such as vehicle support and multichannel selling throughout their extended enterprise, all without having to make significant upfront investments.

With BT Contact Central OnDemand Automotive Edition, internal sales, marketing, and customer support agents can all leverage one central set of customer data. Traditionally, users that manage a large number of customer interactions—such as customer service or fleet sales reps— had to rely on inadequate homegrown CRM tools. Now, these groups can leverage the best-in-class capabilities incorporating best practices available from BT Contact Central OnDemand Automotive Edition to support their critical customer business processes through an intuitive, easy-to-use application.

Obtain Consolidated Customer Demographics and Vehicle Profile

BT Contact Central OnDemand Automotive Edition enables service reps to obtain a complete view of a customer’s profile and gain full understanding of the customer’s vehicle sales, service, and financial history instantly. The consolidated customer profile and history of relationships between customers, vehicles, and dealers are all easily accessible from one comprehensive customer dashboard. With powerful integration tools, users additionally have the ability to access multiple legacy applications from within BT Contact Central OnDemand to locate, access, and package related information relevant to the customer or vehicle. These capabilities provide sales, marketing, and service professionals instant access to important customer information needed to effectively provide service as well as cross-sell and up-sell additional products and services.

Enable Multichannel Selling

BT Contact Central OnDemand Automotive Edition supports the unique selling processes of the automotive industry— where OEMs sell through dealers to consumers and businesses and, in some cases, directly to businesses in collaboration with a dealer. BT Contact Central OnDemand Automotive Edition enables companies to identify and track the roles of each of these parties in the sales process and grant specific rights to data ownership that are consistent with the business practices of all partners. BT Contact Central OnDemand Automotive Edition also facilitates secure visibility of sales, service, and customer profile information.

Deliver Personalised Customer and Dealer Service

BT Contact Central OnDemand Automotive Edition enables the manufacturer to rapidly deploy and operate call centres to handle support calls from dealers and customers—vehicle owners, drivers, policy owners, or loan/lease holders. With BT Contact Central OnDemand Automotive Edition, users can handle vehicle service issues, product information requests, product defects, dealer complaints, warranty claims, general comments, finance or insurance issues, and lease questions. BT Contact Central OnDemand Automotive Edition can also provide the agent instant access to the profile of the caller and related vehicle and service information.

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