FoI Request Manager

Log and track Freedom of Information Act requests using a low risk and flexible solution

FoI Request Manager has been developed by BT to overcome many of the challenges presented by the FoI legislation. Primarily a request management solution it can ensure the effective management of all Requests For information (RFI's) received under the Act. RFI's can be logged, allocated and tracked to completion and the end-to-end RFI process monitored, helping you meet your FoI customer service obligations.

As a network hosted solution, which is charged per-user-per-month, FoI Request Manager has the added advantage of allowing your organisation to take full control of its RFI process without high levels of investment or a long term commitment.

Key Benefits

• Pay-as-you-go
  Requires no investment in hardware, software or systems infrastructure, significantly reducing risk and set-up cost.
• Delivered by the web
  Enables remote working and makes the solution extremely quick to deploy and easy to use.
• Fully scalable
  Allows you to expand or reduce your requirements in line with demand on a monthly basis.
• Supporting professional services and support
  provides you with expert help to make sure you gain the most from using FoI Request Tracker.
• Not just an FoI solution
  Based on BT's proven CRM solution Contact Central OnDemand, FoI Request Manager also allows your organisation to streamline sales, marketing and customer service activities.

For further information or to speak to a member of our team please click here