FoI Request Manager features

Pre-configured workflow processes within the application ensure that requests for information and appeals are correctly logged, allocated and managed whilst the integrated Analytics_v4-5 allow standard and ad-hoc reports to be created that monitor and assess performance.

Freedom of Information Request Manager provides you with an end-to-end process to help you manage Requests for Information. It delivers all you need to:

• Log Requests
  Capture information about applicants and their requests
• Track Requests
  Monitor the progress of requests and ensure timely resolution
• Handle Enquires
  Determine the status of RFIs and any associated appeals with ease using clearly defined audit trails
• Record Fees
  Manage fees for retrieving information and responding, should they apply
• Correspond with Customers
  Record and manage all correspondence and activities undertaken whilst dealing with RFIs
• Run Reports
  Closely monitor your organisations performance using predefined and ad-hoc reports and export analyses using inbuilt tools

For further information or to speak to a member of our team please click here