Contact Central OnDemand
High Tech Edition

All Industry editions are now avaialble at the regular price of £50 without any premium. Call Customer Care for details.

Key Features

• Marketing Fund Management
• High Tech Specific Account, Contact, and Opportunity Management
• Quota Management
• Calendar and Task Management
• Offline Access

Enhance Channel Collaboration to Drive More Sales

BT Contact Central OnDemand High Tech Edition is the first hosted CRM solution that enables high tech companies to better leverage their direct sales and channel partnerships to drive superior business performance. In addition to the standard features of Contact Central OnDemand it incorporates best-practice business processes unique to the high tech industry, enabling greater sales effectiveness, enhanced channel marketing efficiencies, and provides instant real-time business insight that will help your company achieve success.

Improve Channel Collaboration

BT Contact Central OnDemand High Tech Edition incorporates best practices to help you collaborate with your channel partners in driving increased revenue and market share. The solution provides a complete closed-loop process for marketing funds management—from creating and managing funds to obtaining related preapprovals, submitting claim requests, and tracking fund usage.

Marketing funds can be easily associated with campaigns so channel marketing managers can determine the ROI generated by a particular fund through a specific set of participating partners. Since high tech companies rely on marketing funds to attract and motivate channel partners, efficient administration of this process will directly increase revenues and profits from your channel partners.

Standardise Your Sales Process

BT Contact Central OnDemand High Tech Edition helps your organization execute your sales process in a more effective and consistent fashion so that you ultimately increase your close rates and revenues. It provides prebuilt sales methodology support that enables your sales reps to apply best practices to manage each account and opportunity, including having comprehensive 360-degree insight into the key decision-makers, partners, and competitors; history; milestones; lead source; revenue potential; and key decision criteria. In addition, the built-in workflow-driven flexible Sales Coach provides you the ability to define and manage your sales process so that your salespeople get step-by-step coaching at each stage of the sales cycle. This helps you replicate the successful behaviour of your best salespeople to enable successful selling across your entire organization.

Effectively Manage Customer Assets

BT Contact Central OnDemand High Tech Edition provides robust customer asset tracking and notification capabilities to help your sales and service professionals more effectively cross-sell and up-sell. With this product, you can easily track assets at each customer account and obtain automated notifications on potential revenue opportunities such as lease expiration, asset aging, contract maturation, and so on. Notifications based on asset information captured in the system provide actionable intelligence for users to actively engage the customer in up-selling/cross-selling. And, by actively initiating sales cycles with customers to address their upcoming needs, you can dramatically improve your ability to retain customers and out-sell the competition.

Forecast More Accurately

BT Contact Central OnDemand High Tech Edition enables high tech companies to forecast more accurately through triangulated forecasting. The triangulated forecasting process incorporates three different perspectives:

1. Field Assessment
   Roll-ups of expected revenues based on what the field reps are forecasting;
2. Real-Time Pipeline Assessment
   F ull view of current pipeline by sales stage; and
3. Historical Assessment
   Historical trend analysis, which compares snapshots of opportunities and forecasts over time.

Forecasts can be easily generated for one-time and recurring revenues. And with built-in support for product catalogues, users can also forecast by products and product lines for each account or sales opportunity.

For further information or to speak to a member of our team please click here