Contact Central OnDemand Life Sciences Edition — Medical Solution features

Marketing Fund Management

• Sales rep-driven local event management
• Multiactivity coordination
• Invitee management
• Marketing effectiveness dashboard
• CME credit education seminars

Account and Contact Management

• Complete 360-degree customer view
• Represent affiliations and GPO relationships
• Integrated Analytics_v4-5 for customer insight
• Installed base and device registration tracking
• Role- and user-based access control

Sales Planning and Forecasting

• Account- and contact-centric forecasting
• Automatic real-time forecast creation
• Product-based revenue tracking; onetime and recurring amounts
• Hierarchical territory assignment

Activity and Email Management

• Rapid scheduling of to-do items using graphical calendar tool
• Easy sharing of information
• Seamless integration with Microsoft Outlook
• Manage literature requests

Opportunity and Lead Management

• Pipeline analysis dashboard
• Comprehensive data sharing for enhanced team selling
• Reports for KPIs
• Track referrals

Customer Service and Support

• call centre support including CTI, IVR, and ACD
• Automatic service request assignment and skill-based routing
• Service performance dashboard
• Configurable alerts, notifications, and escalations
• Audit trail to track changes
• Integration to Siebel Medical on premise application

Offline (Disconnected) Access

• Offline OnDemand client for mobile support
• Synchronization with Microsoft Outlook or Palm PDA

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