OnDemand Multimedia

A new approach to CRM and multimedia communications using existing telephony infrastructure

Contact Central OnDemand Multimedia is a new approach to call centre delivery. Combining CRM functionality with communications technologies such as voice, e-mail and fax on a pay-as-you-go-basis, the product rewrites the rules by delivering the entire call centre solution risk free and ‘OnDemand’.

As long as your organisation has an existing telephony infrastructure with access to the web your call centre staff will be fully enabled to manage multiple forms of customer contact via the intuitively designed desktop. And, as they are informed by the data and analysis from this CRM product it will allow them to be more responsive to customer requirements, raising levels of customer service.

Key Benefits

• Uses existing telephony infrastructure
  No requirement for further infrastructure investment
• Fully hosted
  Requires no investment in hardware, software or systems infrastructure
• Delivered via the web
  Enables remote working
• Multimedia enabled
  Manages the full range of multimedia contacts
• Integrated CRM capability
  Streamline sales, marketing and customer service activities
• Fully scalable
  grow your operation, flexing up and down as required

For further information or to speak to a member of our team please click here