Contact Central OnDemand
Release 9 — administrator's overview

Contact Central OnDemand’s Release 9 takes integration, productivity, and user adoption to the next level!

Release 9 provides powerful capabilities that allow you to improve your productivity and adoption through enhanced integration and improved consistency in look and feel across applications in your network. With capabilities such as Lotus eMail Integration, Reseller Branding, Corporate Branding, Industry Web Services, and Contact OnDemand Enterprise Integration.

This Release 9 Overview provides you with additional detail to help you begin planning how to apply Release 9 capabilities to your business.

Release 9 Highlights
Lotus Notes eMail Integration
Reseller Branding
Corporate Branding
Additional Enhancements
Multiple Account-Contact Roles
Opportunity Revenue Probability
Financial Year Flexibility
New Historical Analytics_v4-5 Subject Areas
Financial Services Web Services
Automotive Web Services

Release 9 Highlights

Lotus Notes eMail Integration

Like many users, you may spend a good portion of your day reading and responding to emails from or about your customers. These emails frequently contain valuable information about your interactions with customers that should be saved for future reference by you and others who work with the same customers. Now Contact Central OnDemand allows you to associate inbound and outbound Lotus Notes
emails—including attachments—with contacts, leads, accounts, opportunities and service requests from within Lotus Notes. You can capture new email addresses, search for addressee information, and edit and create new records in Contact Central OnDemand with a single click — while never leaving the Lotus Notes application.

To enable Lotus Notes eMail Integration, contact Customer Care.

Reseller Branding

As a reseller, you want the network of applications that you provide to your customers to have consistent branding and a consistent user experience. Reseller branding allows the creation of a branding template that includes your reseller logo and allows you to redirect OnDemand links such as customer care, training, and help links to your details. When your customer signs into Contact Central OnDemand, they will be presented with your logo and links to your information sites. For instance, if you wish for your customers to call your own Customer Care for assistance, you can now replace the Contact Central Customer Care page with your own page containing your Customer Care contact information.

Additionally, your customers can access Contact Central OnDemand from your application portal using the Web Services password pass-through capability, creating a seamless experience for the user.

To enable reseller branding, you must be a part of the Contact Central OnDemand reseller program. Contact your Account Manager for more details.

Corporate Branding

As a corporation, you may want the network of applications that you provide to your end users to be accessed from a common portal, to refer to your own internal help desk, and reference your own customized help and tutorials. In Release 9, you can specify a branding template that includes your
corporate logo and custom links such as customer care, training, and help links. When you log into Contact Central OnDemand, you will see your corporate logo in the upper left of the page, and links will navigate to your internal information sites. Additionally, you can access Contact Central OnDemand from your corporate application portal by using the Web Services password pass-through capability, creating a
seamless experience with other corporate applications.

To enable corporate branding, contact Customer Care. Gold Customer Care members can enable corporate branding free of charge. A fee will apply for all Customer Care levels below Gold.

Additional Enhancements

Multiple Account-Contact Roles

Now, you can track the multiple roles that some contacts play on an account with the capability to add, edit, and remove multiple roles to the Account’s related Contacts.

Opportunity Revenue Probability

Each business has a unique method of managing its sales process. Contact Central OnDemand now provides the ability for you to define the method of calculating an opportunity’s “Probability %” automatically using the average of the product probabilities. To enable this feature, set the “Product
Probability Averaging Enabled” flag on the Company Profile to “On”.

Financial Year Flexibility

You can now configure the financial year to any month of the year. Please call customer care to change this value for you.

New Historical Analytics_v4-5 Subject Areas

Contact Central OnDemand Analytics_v4-5 is a powerful tool that allows you to gain insight into your business. Release 9 extends Contact Central OnDemand’s existing Analytics_v4-5 capabilities by introducing new subject areas that leverage the analytical data warehouse. New historical subject areas include: opportunity-product history, account-contact history, and multiple addresses on contacts and accounts.

These new historical subject areas and additional fields are automatically available to all Contact Central OnDemand customers.

Financial Services Web Services

Contact Central OnDemand – Financial Services Edition introduces Portfolio and Household web services which enable the integration of financial portfolio and household information between external systems and Contact Central OnDemand. With this tight linkage between Contact Central OnDemand and external systems, you will have the most up-to-date insight into client profile and financial information, enabling you to provide real-time sales and service to your clients.

Financial Services Web Services are available with Contact Central OnDemand – Financial Services Edition.

Automotive Web Services

Contact Central OnDemand - Automotive Edition introduces Vehicle web services which enable the integration of vehicle information between external systems and Contact Central OnDemand. With this seamless integration between Contact Central OnDemand and external systems, you will have the most up-to-date vehicle information, enabling you to create an enterprise-wide 360-degree view of the customer to help drive fleet sales, manage customer vehicle sales and service, and manage promotions.

Automotive Web Services are available only with Contact Central OnDemand – Automotive Edition.

We will keep you up-to-date with further news as it becomes available. As always, please contact Customer Care with any questions at:

UK: 0800 3890864
International: + 44 (0) 113 246 8694

For further information or to speak to a member of our team please click here