
Contact Central OnDemand


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Release 12 Highlights

Release 11 Highlights

OnDemand Training

To complement Contact Central OnDemand, BT offers tutor-led training events in three key areas:

User training
Offers a practical introduction enabling users to get to grips with Contact Central OnDemand.
Administrator training

Provides administrators with the skills and knowledge they need to maintain, control and optimise Contact Central OnDemand.
Discovery Workshops

We work with the Management Team to plan for the successful implementation of Contact Central OnDemand.

Regardless of the solution implemented and the expertise of the delivery teams, a company can only realise a Return on Investment with the buy in, support and correct operation and use of the selected system and its functions.

BT Contact Central understands the need for full and complete training for all business areas. We offer a full range of experienced instructor-led training products and also ‘train the trainer’ training. BT Contact Central will tailor their approach based on the customer’s requirements.

We can provide training at the appropriate time either during implementation, prior to ‘go live’ or on an ‘in life’ basis. Delivery can be arranged on your site, at one of BT’s premises, at our own laboratories in Martlesham or any appropriate location. We will provide all training materials and handouts.

The following is an outline of our standard training courses all delivered by experienced Contact Central trainers. Contact us for further details.