OnPremise Benefits

Reduce risk, cost and implementation time

When competitive pressure is intense and customers are demanding delivering sustainable return on investment is challenging enough. The idea of addressing these challenges with high cost, high risk and time exhaustive bespoke solutions that are difficult to support is daunting. However, in order to win customer loyalty, whilst reducing costs and increasing productivity, customer management is something that organisations need to embrace.

BT Contact Central provides a different approach that significantly reduces risk, cost and time to deliver. By combining hardware and software technology from best of breed vendors, with networking and delivery experience from BT, we have created a solution that fits. With Contact Central you can meet the dynamic needs of customer management today and in the future.

Align investment with results

A choice of deployment options allows for incremental investment driven by results.

Maintain Business Focus

Remove the traditional barriers of bespoke solutions to focus on business activities that drive results.

Achieve more now and in the future

Contact Central’s modular design, completeness and continuous development, allows you to address the strategic direction and short term needs at the same time.

Identify and manage your customer reach

Thinking of muli-channel contact management and CRM applications together with the reach of your network will harness more opportunity.

Achieve your goals in less time

A pre-integrated and productised approach to CRM and your call centres will achieve productivity gains more quickly.

Agile, leading edge technology, made simple

Pre-integrated, based on VoIP technology and built from market leading components, Contact Central is leading the way in the multi-channel CRM market.

At the core is a unique integration between multi-channel communication technologies and customer management applications. This means, not only can our solutions manage multiple forms of customer contact, such as voice, e-mail, fax and SMS, but they can ensure that each contact is recorded and tracked across the entire organisation.

This integrated architecture produces an ‘out-of-the-box’ solution which is simple, quick to deploy and carries less risk. Designed to address the business challenges of today it is also fully agile, able to scale and change in line with your changing business requirements helping you to drive results quicker and deliver a faster return on your investment.

One-stop-shop

Customer and multi-channel contact management that’s pre-integrated, pre-packaged and ready to deploy.

Multi-channel

Able to support changing communication preferences such as voice, e-mail, fax and internet helping to promote customer satisfaction.

Flexible & agile

Modular VoIP technology which can scale, shrink and change in line with business requirements, without major new investment.

Lower total cost of ownership

Realise a rapid return on investment.

Simple

Product design and deployment methodology means Contact Central solutions are easy to procure, quick to deploy and easy to operate.

Accessible

Choice of deployment options designed to get the right information to the right people at the right time.

For further information or to speak to a member of our team please click here