+ OnPacks

+ CRM

Best of breed enterprise class Customer Relationship Management applications

+ Reporting

Create the ideal reporting environment for your call centre.

+ Workforce Management

Optimise workforce productivity and maximise the value of every customer contact

+ Adherence

Manage productivity through visibility of your workforce

+ Web Collaboration

Take your Customer Management solution to the next level with web collaboration.

+ Multimedia User

Build strong multi-media relationships with your customers

+ Recording

Secure your important customer calls with call recording

+ Self Service

Allow customers to self-serve, reducing transaction costs and driving loyalty

+ Administrator

Manage your multi-site, multi-media call centre with ease from anywhere.

+ BPR

Fully integrated market-leading CRM application and Business Process Re-engineering methodology.

+ Analytics

Understand the factors key to the success of your business and make the right decisions

+ Resilience

Increase the resilience of your centre with specially configured hardware bundles

+ Disaster Recovery

Ensure your call centre can survive any contingency

+ Card Payment

Benefits from integrated, fast & flexible card payment facilities

+ SMS

Communicate with your citizens and customers using SMS.

+ Training

Work with us to develop your people

For further information or to speak to a member of our team please click here.