Our customers
BT Contact Central has been very well recieved by a large variety of customers from large corporates through to small and medium sized companies (SMEs), who can exploit the mid-sized version of the product. Here is a selection of our clients:
ADT
ADT is the UK's leading fire and security company, protecting 89 out of UK's top 100 companies and more than 120,000 home
Bright Grey
Bright Grey were set up by Royal London, one of Britain's biggest life assurance companies to offer a totally new approach to lifestyle protection. One that's positive, flexible, affordable and easy to understand.
Caterpillar Inc
Caterpillar is the world's leading manufacturer of construction and mining equipment, diesel and natural gas engines and industrial gas turbines.
Caterpillar Case Study
Cineworld Cinemas
Cineworld, formerly UGC Cinemas, is Europe’s leading cinema operator with over 90 sites across six countries (UK, Ireland, France, Belgium, Spain and Italy). Cineworld owns and operates 43 cinemas throughout the UK and Ireland and they offer their customers the ultimate cinematic experience, the broadest possible choice of films, state of the art sound and vision and great customer service.
Borough of Copeland
Citizens of Copeland, Cumbria, often had to speak to three people before getting through to the department that could deal with their queries. This diverted those in the departments away from their core activity and frustrated the callers. Now all it takes is a single phone call to Copeland Direct, answered by a skilled adviser empowered using Contact Central. The Council aims initially to handle 50% of all calls at the first point of contact, with seven specialist customer service agents. This change will help it meet national performance targets all within existing budgets and a revolutionary three months.
Copeland Borough Council Case Study
DFTS (Defence Fixed Telecommunications Service)
DFTS is a private finance initiative (PFI) set up by BT and the Ministry of Defence (MoD). In return for a fee, BT has taken over all MoD communications’ assets - whether they are owned or rented - and operates a fully managed network linking 2,000 sites in England, Scotland, Wales - plus a limited service to Germany and other bases around the world.
City of Edinburgh Council
With over 15,000 employees, they are the second largest employer in the city. Their total funding for 1999-2000 is £ 578.7 million. From refuse collection to art galleries, local planning to schools, they are responsible for providing key public services to the people of Edinburgh.
Endsleigh Insurance
Endsleigh is an independent intermediary specialising in the provision of insurance and financial products for career people.
Met Office
One of the world's leading providers of environmental and weather-related services. Their solutions and services meet the needs of many communities of interest - from the general public, government and schools, through broadcasters and online media, to civil aviation and almost every other industry sector - in the UK and around the world.
Network Partners Ltd
Network Partners is an independent provider of value added telecommunication services. Specialising in the provisioning and management of voice, data and Internet services we offer customers a unique gateway to the telecoms industry. Network Partners broker services from all the key UK carriers, working with customers both directly and through our partner network of system integrators, managed service providers and application integrators.
Opportunity Wales
A non-profit partnership supporting the development of eCommerce in small and medium-sized businesses in Objective One areas of Wales.
Panasonic UK
Matsushita Electric Industrial Co. Ltd is without a doubt one of the world’s largest and most successful electronics companies. It has grown from just 3 to 290 000 employees, and accounts for $51.7 billion net sales worldwide. It not only constantly breaking technological barriers, it is also a company that puts the needs of its customers and employees first.
Panasonic case study
Remploy
Remploy is the UK’s leading supplier of employment opportunities for disabled people. It provides jobs and training in all parts of the economy- as well as its own factories.
Scicom.
Headquartered in Kuala Lumpur, Scicom has been delivering outsourcing solutions in Asia since 1997 and was the first South East Asian call centre outsourcer to attain ISO 9000 status. The company now manages four call centres in Malaysia and one each in Korea and India. Around 1,000 employees work in these centres supporting the mainstream call centre operation and the company’s complementary recruitment, HR, consultancy, and training businesses. In fact, Scicom’s training facility is now one of the largest in Asia.
Scicom case study
SeaFrance
The only French operator between Dover and Calais and a wholly owned subsidiary of SNCF.
Security Industry Authority
Exists to manage the licensing of the private security industry as set out in the Private Security Industry Act 2001. Also aims to raise standards of professionalism and skills within the private security industry and to promote and spread best practise.
Tendring District Council
Tendring District Council's administrative area covers around 130 square miles of NE Essex. It includes 38 miles of varying coastline, and embraces a population in the region of 138,555 people. There are 32 wards in the District, served by 60 members. The Town Hall is in Clacton, but the Council has Service Groups at several other sites around the district.
W H Smith
Retailers, newspaper publishers, dailies, books, magazines, stationery are all provided by WHSmith, thanks to an organization made up of numerous divisions. In Great Britain, High Street, via its shops, sells more than 122 million magazines and dailies a year for example. Europe Retail Travel offers the same press products in airports and railroad stations (notably in France and Spain), not to mention WHSmith, the leader in online press products. WHSmith News provides warehouse delivery and subscription management.
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