Housekeeping Guide v1.7

March 2006

Dear Customer

This is a guideline document for customers in managing their own system platform. As the maintenance contract you currently have with Contact Central is based on application support and hardware 'break/fix', this document highlights the areas which you are responsible for. It identifies simple, practical and common sense measures of platform ‘housekeeping’. It will help you maintain and enhance overall performance and mitigate the business impact of potential problems.

BT Contact Central now provides a Preventative Maintenance Service which offers a selection of the housekeeping activities, as outlined in the new Service Schedule and the Housekeeping Guide.

Please contact the Service Desk on 0800 389 0864 or contactcentral.support@bt.com if you would be interested in such a service, or if you have any queries regarding the Housekeeping Guide.

Yours sincerely,

Louise Brown

BT Contact Central