+ Reporting allows you to
maintain operational
efficiency through real
time and historical
insight into contact
centre performance
The ability to report on all activity within a customer focussed call centre is essential to maintain
both operational efficiency and the confidence and loyalty of your customers. Easy and immediate
access to both real-time and historical reporting data that provides insight into the activities and
exchanges being undertaken across the entire call centre operation is central to this.
Contact Central + Reporting provides a powerful reports designer environment which supplements your existing Origin
reporting environment. It offers a powerful reports designer environment which allows you to create additional reports to
match future business reporting requirements and satisfy all your call centre reporting requirements
Key Benefits
- Flexible reporting tool
- Fast report design, development and maintenance
- Support to deliver your needs
Key Features
- Manage your agents
- Manage your ACD queues
- Discover why your customers have contacted you
- Report Designer Tool
For further information or to speak to a member of our team please click here
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