+ Resilience adds fault tolerant technology to their Contact Central solution suite. Organisation can now run their applications on continuously available platforms, which means their CRM and customer contact strategy would never skip a beat.
In today’s networked world, customers expect to transact anytime, all the time. This brings about
added complexity to the IT infrastructure and with it more issues and potential outages. Being able
to deliver the right level of service without interruption or loss of data is mandatory. Certainly from
the customers’ point of view! If they don’t get the service they expect, they go somewhere else.
Keeping customers, means always being able to deliver. Hence, having a robust and continuously
available infrastructure is no longer an option for successful companies seeking to maintain their
competitive edge.
Contact Central + Resilience eliminates all single points of failure from your call centre solution. In the event of a
component failure, your call centre will not be compromised. No downtime. No data loss. No loss of service.
+ Resilience takes a modular approach to availability with a series of solutions built with the leading vendors in business
continuity: HP* and Stratus**. Solution blocks can be added as the need for resilience grow, from entry level redundancy
to fully managed carrier class solutions.
Availability solution blocks are designed to work with existing hardware. They provide continuously available call centre
and CRM solutions without the need for timely complex installations.
Key Benefits
- Proven Resilience
- Modular Approach
- Proven Solution
- Managed Solution
Key Features
- Fault tolerant technology providing continuous availability.
- Managed solution with remote monitoring of all components.
- Proactive maintenance to identify potential problems before they occur.
- Transparent switch over in the event of component failure.
For further information or to speak to a member of our team please click here
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