Keep customers informed and tap into a new generation of opportunity. Reduce operational cost by avoiding service calls.
Today’s customers are demanding faster, more personalised service over the communications channel of their choice. SMS is just one of the communication channels that is growing in use as mobile devices increase in proliferation and more people begin to utilise messaging on mobile devices such as mobile phones and PDAs.
As more than 75% of the population have mobile telephones and people in the UK send more than a billion text messages every month, SMS makes good business sense. The upsurge in SMS as a convenient and fast means of communication, coupled with low cost and accuracy, makes SMS a unique and confidential means of communication. The technology can also be used for consultation purposes, sending out of community messages and the processing of electronic payments.
Contact Central + SMS, provides you with a fully blended inbound and outbound solution. Monitor all your customer SMS messages across the business, response times and routing strategy just like any other media type. By adding + SMS to your call centre you can offer an additional choice of communications channel to your citizens and customers. All communications within contact Central, including SMS, are delivered to single unified desktop.
+ SMS is pre-integrated into Contact Central and can be deployed rapidly. This + On Pack provides functionality to route inbound SMS communications based on keywords, short codes and add priority to customer interactions. With SMS capability, your organisation can lower the total cost per contact and can increase customer satisfaction and loyalty by providing a communications channel of customer choice.
As a fully integrated Origin + On Pack, + SMS provides a low risk and flexible way of deploying an additional communications channel across your call centre which yields focused results fast.
Key Benefits
- Lower cost of contact with your customers
- Expand your communications capability
- Reporting
- Social inclusion
- Promotion services & achievements
Key Features
- Inbound SMS
- Outbound SMS
- Routing on Keywords
- Routing on Short Codes
- Mobile Number based Routing
- Prioritisation of inbound SMS
- Auto response
For further information or to speak to a member of our team please click here
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