+ SMS Benefits

Lower cost of contact with your customers

+ SMS provides an additional and lower cost communications channel you can use to correspond with your citizens & customers for sending reminders and updates. Reminders can be sent out – These may include key areas of discussion which could be of interest to the recipient. In addition to meeting reminders, customers and citizens can be reminded about events

Expand your communications capability

+ SMS provides an additional Multi-Media channel for your customers to utilise when communicating with you. Providing customers and citizens with multiple communications options, you can increase customer loyalty and reduce customer churn.

Reporting

Texting or SMS is also a channel for citizens and customers to use to communicate with your organisation. Citizens and Customers can report e.g. housing repair requirements, fly tipping, road defects, traffic problems etc.

Social inclusion

Mobile phones and their facility to send and receive text messages are a key tool in the e-democracy arena. More and more people have mobile phones. It is an important channel for connecting with the teenage and the younger mobile generation who are familiar and comfortable with this method of communication or with those who do not have Internet access.

Promotion services & achievements

SMS can be used to inform the community and customer groups about new services and product updates.

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