+ Training provides you with the ability to cost effectively and professionally train your call centre resources in line with your capacity expansion plans
The + Training Pack is designed to provide the necessary instruction to bring the key Contact Central users and supervisors up to speed with the Origin product.
Instruction for the following modules are included in the + Training Starter Pack.
- Origin Communicator – Agents: Train the Trainer Module
- Origin Communicator – Supervisor Module
- + Reporting Module
- Systems Administrator Module
These modules equip call centre staff with the necessary skills to use, supervise and administer the Contact Central Origin system.
Key Benefits
- Provide consistent and professional customer services
- Increase customer satisfaction
- Increase employee satisfaction
- Increase customer loyalty and reduce customer churn
- Expand your agent capacity cost effectively
- Easily maintain business continuity with increasing demands
- Manage the Contact Central solution autonomously
Note
+ Training does not include the provision of any additional hardware, software or licences and only provides instruction for Contact Central based products.
For further information or to speak to a member of our team please click here
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