Cut transaction costs whilst extending both the reach and accessibility of your CRM application through utilisation of the internet as a customer communication channel
With the internet now as much a part of life as the telephone, in both business and at home, the challenge for many organisations is how to integrate this channel into customer communication strategies - particularly as using the internet can significantly cut transaction costs whilst extending both reach and accessibility.
Contact Central + Web Collaboration provides the tools and sample pages that allow you to integrate internet interactions into your CRM strategy. Specifically + On Web Collaboration provides your organisation with the ability to enable web chat and co-browsing on your website. This means your call centre agents can interact with customers and navigate them around your website in real time. And, as a fully integrated + On Origin pack, + Web collaboration can be achieve this quickly, with minimal risk and at a clearly defined cost.
Key Benefits
- Extend the reach and accessibility of your CRM solution
- Improve customer service & satisfaction
- Build on your existing investment
Key Features
- Real-time text chat with customers
- Web site co-browsing
For further information or to speak to a member of our team please click here
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